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Help Desk

For many organizations, Help Desk is seen as a support function that IT needs to address quickly with minimal impact on their projects. In reality, poor Help Desk management can lead to an inferior customer experience and lack of performance from your support staff. Delivering an integrated solution, Genius Project allows you to have a single point of access to your project statuses, portfolios health and daily logged events. With Genius Project’s workflow engine you can easily capture and manage Help Desk events improving the quality and speed of your service.

Project Help Desk Software Highlights and Benefits

  1. Track IT tickets in projects 
  2. Escalation process support
  3. Email notifications and alerts
  4. Attach and link documents
  5. Define business language
  6. Track time 
  7. Status and progress reports
  8. Streamline service delivery

Measure Performance

To monitor help desk performance, users can manually or automatically input time on each issue by using the stopwatch feature that provides accurate data to management. In addition, different management views and dashboards are available to track the status of every IT ticket equipping help desk managers with the best information possible to produce actionable statistics and reports impacting help desk performance.

Measure Performance

IT Ticket

Genius Project Helpdesk allows your team to create IT tickets over the web and follow its status in real time. IT requests can be mapped to your ticketing process allowing your team to have access to ticket history, status and related resources.

IT Ticket

View all IT Ticket

Genius Project Helpdesk allows your team to create IT tickets over the web and follow its status in real time. IT requests can be mapped to your ticketing process allowing your team to have access to ticket history, status and related resources.

View all IT Ticket
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