Customer Relationship Management

Customers depend on the project team

For Professional Services Organizations, projects are customer-centric. This means servicing the customer needs to be considered throughout the entire project’s lifecycle, From the hand off from sales to the project team, to the final successful delivery of the project, the line of communication and collaboration between service provider and customer must be seamless.

Genius Project provides a seamless transition from CRM to project delivery by:

• Providing a global view of customer status

• Including opportunities, project statuses and customer history updates.

• Offering customer collaboration capabilities